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BT Trained Engineers | Telephone Line Installations | Broadband Engineers | Telephone Repair Service and more...

Telephone Questions

Frequently Asked Questions

JL Telephone Engineers works on a national scale.

Within the first few pages of the BT phonebook, there are instructions on how to determine whether the fault you have is your responsibility or the responsibility of the service provider. From £40 (depending on your location) JL Telephone Engineers will determine who is responsible for the fault.

JL Telephone Engineers is able to ensure that you have the optimum set-up in order for you to achieve the best possible broadband speed. Improvements to the internal wiring often lead to speed increases.

JL Telephone Engineers is able to offer professional solutions in order to give good wireless connectivity throughout the home or office. Using data cabling along with access points, it is possible to achieve internet connectivity throughout the entire home or office.

JL Telephone Engineers works with award winning service providers in order to offer some of the best products on the market. The broadband services that we can offer are very competitively priced. Please call for a no obligation quotation.

JL Telephone Engineers have employers public liability insurance for the sum of 10 million pounds. A certificate can be produced if requested or required.

Cash, cheque or internet balance transfers are accepted. The information on the bottom of our invoices detail payment advice.

Definitely not. The quality of our materials match or exceed the quality of materials used by large competitors. All of our engineers are trained to BT standards.

Telephone line faults and repairs fixed first time by qualified telephone engineers.

JL Telephone Engineers can fault-find and repair any internal wiring faults.

Your service provider, whoever it may be, will only maintain the line and repair it for free as long as the fault is outside or on any wiring before the master socket (so long as it hasn’t been damaged by the customer or anyone working on the customers behalf).

Telephone extension wiring and equipment beyond the master socket is the responsibility of the customer.  Therefore any repairs on this wiring will be chargeable by your service provider.

The service provider, whether it be BT, Talk Talk or Virgin Media will charge call out fees (sometimes well in excess of £100) if their engineers prove the fault to be on a customers own equipment or wiring.

For a small fee (from as little £40) JL Telephone Engineers can determine whether or not the fault is your responsibility or the responsibility of your service provider if you are uncertain.

If the fault is the responsibility of your service provider they will repair it free of charge. However, if the fault is internal, JL Telephone Engineers will repair or isolate the fault at a very competitive price.

Has your service provider quoted you a huge visit charge if your fault is found to be on our own internal wiring or equipment?

For a much smaller fee (from as little £40) JL Telephone Engineers can determine whether or not the cost of repairing the fault lies with you or your service provider.

If the fault is the responsibility of your service provider they will repair it free of charge. However, if the fault is internal, JL Telephone Engineers will repair or isolate the fault at a fair price.

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