Broadband Complaints League Results Are Surprising

Telecoms group’s subsidiaries Plusnet and EE also attract high level of complaints, while Sky has fewest disgruntled users

BT was the most complained-about broadband provider in the first three months of the year as customers took the company to task over faults and service issues.

Telecoms regulator Ofcom, which publishes complaints data every three months, also found BT to be the most criticised pay-TV company, with almost four times the industry average complaint level.

BT received 34 complaints per 100,000 subscribers about its broadband service in the first quarter, well ahead of the

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Choosing the right VoIP Phone System

When planning a new phone system or upgrading a legacy system it’s worth putting the time in to map your requirements first.

VoIP is the future of business communications. It can be up to 60% cheaper than a traditional phone system, it’s quickly and infinitely scalable and includes a huge range of advanced features not available on traditional phone systems.

However before approaching solution providers take some time to answer the following questions and build your list of requirements.

What type phone system are you currently using? Traditional phone or VoIP phone?
If you

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What is VoIP and How Will it Save us Money?

VoIP stands for Voice over Internet Protocol. Essentially, with VoIP you are making a call over the internet rather than over a traditional telephone line.

There are huge savings to be made by using VoIP over traditional telephony. With a traditional analogue telephone system, in order to make 10 simultaneous calls, you would need 10 individual telephone lines (this would mean 10-line rental charges). With VoIP, when using an uncontended voice approved broadband circuit, you can make up to 15 simultaneous calls on 1 telephone line.

When using VoIP and a cloud

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